A 50-person subscription business in Edinburgh with £3.2M ARR. The FP&A team is replacing last year's static spreadsheet budget with a driver-based model where every line item is linked to an operational assumption. Changing one driver automatically recalculates the entire P&L.
Example data
New customer acquisition at 8% per quarter is based on current pipeline conversion rates and planned marketing spend. Each new customer costs £4.5k to acquire (CAC).
ARPU grows 2% per quarter through a mix of plan upgrades and a planned 5% price increase in Q3. The price increase alone is worth £18k additional quarterly revenue.
Revenue accelerates from £828k to £1,054k across the year. The compounding effect of more customers at higher ARPU creates a powerful growth curve.
Formulas
Ending Customers = Starting + New - ChurnedThe customer count model is the foundation. Starting with 420 customers and adding ~25 net new per quarter reaches 534 by year end, a 27% growth rate.
Quarterly Revenue = Avg Customers * ARPU * 3Revenue is purely derived from customer count and ARPU. The average customer count across the quarter is used to avoid overstatement from end-of-quarter wins.
Cost of Support = Customers * £45/customer/monthSupport costs are a driver-based cost line: they scale with customer count, not revenue. Each customer requires approximately £45/month of support resource.
Analysis
Customisation
Add cost drivers for each major expense line (e.g., headcount * avg cost)
Include a sensitivity table showing revenue impact of each driver changing +/-10%
Break customers into segments with different ARPU and churn rates
Add a cohort model layer for more sophisticated retention analysis
Connect the revenue drivers to a full P&L for end-to-end driver-based planning
Keep exploring
A 45-person marketplace company in Manchester with three revenue streams: transaction fees, subscriptions, and advertising. The Head of FP&A is building a driver-based revenue model that starts from operational metrics (users, transactions, ARPU) and builds up to total revenue.
View exampleA 35-person B2B SaaS company in Bristol with £2.1M ARR. The company is post-Series A and needs a budget that speaks the language of SaaS metrics while maintaining a proper P&L. This budget bridges operational SaaS KPIs with financial reporting.
View exampleA 120-person B2B software company based in Manchester with £5.2M annual revenue. The business sells a subscription product to mid-market companies and is forecasting 18% growth this year. The finance team is building the annual budget for FY2026.
View exampleFAQ
Driver-based planning builds financial forecasts from operational assumptions (drivers) rather than from prior-year numbers plus a growth percentage. Instead of saying "revenue will grow 20%", you say "we will have 534 customers at £658 ARPU." This is more transparent, testable, and flexible.
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